Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
In order to request a return, your item must be:
- In the same condition in which it was received.
- Proof of purchase is required.
- To initiate a return, contact us at 623 75 44 74
- Once your return has been accepted, we will send you the instructions and return address.
Return shipping costs are to be borne by the customer, unless the item is defective or we have made a mistake in your order.
Items returned without prior authorization will not be accepted.
Damaged or incorrect items
Please check your order upon receipt. If your item is defective, damaged or incorrect, please contact us immediately so we can correct it.
Non-returnable items
Some items are non-returnable, including:
Customized or personalized products
Custom-made pieces or unique works of art created specifically for you
Important: In accordance with current consumer law, items made to order or produced as one-of-a-kind pieces are not eligible for return or refund unless they are defective or damaged.
If you have any questions about a specific item, please do not hesitate to contact us.
Exchanges
Need a different item? Simply return your original item and place a new order once your return is accepted.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card issuer may take longer to process and ship your refund.
